Refund Policy

Business Address: Churasta Mian Khan, Post Office Basirpur, Aroora Mian Khan, Tehsil Depalpur, Okara, Pakistan
Contact: Phone: +92 340 6870388 | Email: faisalashrafpatra@gmail.com

At Faisal Mobiles & Spare Parts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand the terms and conditions.

1. Eligibility for Refunds
You may request a refund under the following circumstances:
Defective or Damaged Products: If the product is found to be defective or damaged upon delivery.
Incorrect Products: If you receive a product that is different from your order.
Change of Mind: Refunds for change of mind are only allowed for unopened and unused products within the specified timeframe.

2. Conditions for Refund
Timeframe: Refund requests must be made within 7 days of purchase or delivery.
Product Condition: The product must be unused, in its original packaging, and returned with the receipt or proof of purchase.
Non-Refundable Items:
Opened or used accessories (e.g., handsfree, chargers).
Spare parts that have been installed or tampered with.
Clearance or discounted items marked as “non-refundable.”

3. Refund Process
Request a Refund:
Contact us via phone (+92 340 6870388) or email (faisalashrafpatra@gmail.com) and provide the following information:
Name and contact details.
Proof of purchase (receipt or invoice).
Details about the issue or reason for requesting the refund.
Product Return:
The product must be returned to our shop at Churasta Mian Khan, Post Office Basirpur, Aroora Mian Khan, Tehsil Depalpur, Okara.
Customers are responsible for return shipping unless the return is due to our error (e.g., wrong or defective product).
Inspection:
Once the product is returned, our team will inspect it to determine its eligibility for a refund.
Approval:
If the refund is approved, the refund will be processed within 7-10 business days.
Refund Method:
Refunds will be issued via the original payment method (cash, bank transfer, or digital payment).

4. Exchanges
If preferred, eligible products can be exchanged instead of refunded.
Exchanges are subject to stock availability and must meet the same conditions as refunds.

5. Shipping Costs
If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping costs.
For other returns, shipping fees are non-refundable, and customers are responsible for the return shipping costs.

6. Exceptions
Refunds or exchanges will not be processed without proof of purchase.
No refunds will be issued for products damaged due to misuse, improper handling, or unauthorized repairs.

7. Contact Us
For questions or assistance with a refund, please reach out to us:
Phone: +92 340 6870388
Email: faisalashrafpatra@gmail.com

Thank you for shopping at Faisal Mobiles & Spare Parts. We are committed to providing quality products and a smooth refund process for our valued customers.