Frequently Asked Questions (FAQ)

Address: Churasta Mian Khan, Post Office Basirpur, Aroora Mian Khan, Tehsil Depalpur, Okara, Pakistan
Contact: Phone: +92 340 6870388 | Email: faisalashrafpatra@gmail.com


1. General Questions

Q: What does Faisal Mobiles & Spare Parts offer?
A: We sell a wide range of mobile phones, tablets, spare parts, handsfree devices, chargers, and other accessories.

Q: Where is Faisal Mobiles & Spare Parts located?
A: We are located at Churasta Mian Khan, Post Office Basirpur, Aroora Mian Khan, Tehsil Depalpur, Okara, Pakistan.

Q: How can I contact Faisal Mobiles & Spare Parts?
A: You can contact us at +92 340 6870388 or email us at faisalashrafpatra@gmail.com for any inquiries or assistance.


2. Product-Related Questions

Q: What brands of mobiles and tablets do you sell?
A: We sell popular brands such as Samsung, Apple, Oppo, Vivo, Xiaomi, Realme, Infinix, and more. Contact us to confirm the availability of specific models.

Q: Do you sell original accessories and spare parts?
A: Yes, we stock 100% genuine accessories and spare parts, including batteries, chargers, screens, and handsfree devices.

Q: Can I find budget-friendly or mid-range devices at your shop?
A: Yes, we offer a variety of options to suit all budgets, from entry-level to premium devices.


3. Warranty and Repairs

Q: Do your products come with a warranty?
A: Yes, all phones, tablets, and accessories come with the manufacturer’s warranty. Warranty duration depends on the product and brand.

Q: Do you provide repair services?
A: While we do not perform in-house repairs, we sell genuine spare parts and can guide you to trusted repair professionals.


4. Orders and Payments

Q: Can I place an order online or over the phone?
A: Yes, you can place orders by calling +92 340 6870388 or emailing us at faisalashrafpatra@gmail.com. We will guide you through the process.

Q: What payment methods do you accept?
A: We accept cash, bank transfers, and digital payments. Payment details will be provided when placing the order.


5. Delivery and Shipping

Q: Do you offer delivery services?
A: Yes, we deliver products to Okara, Depalpur, and other nearby areas. For nationwide delivery, contact us for arrangements.

Q: How long does delivery take?
A: Local deliveries are completed within 1-2 business days, while nationwide deliveries typically take 3-7 business days.

Q: Are there shipping charges?
A: Shipping charges vary depending on the delivery location and order size. Contact us for details.


6. Returns and Exchanges

Q: What is your return policy?
A: Returns are accepted for defective or incorrect items within 7 days of purchase. Products must be unused, in original packaging, and accompanied by proof of purchase.

Q: Can I exchange an item?
A: Yes, exchanges are possible for unused items within 7 days, subject to stock availability and inspection of the returned item.


7. Promotions and Discounts

Q: Do you offer discounts or promotions?
A: Yes, we frequently run promotions and discounts on mobiles, tablets, and accessories. Stay connected with us for updates.


8. Additional Support

Q: Can I get recommendations for a phone or tablet?
A: Absolutely! Our team is happy to help you choose the best product based on your needs and budget.

Q: How can I stay updated on new arrivals and offers?
A: Follow us on social media or contact us to subscribe to our updates.


9. Customer Support

Q: What should I do if I have an issue with a product?
A: Contact us immediately at +92 340 6870388 or email faisalashrafpatra@gmail.com. We will assist you in resolving the issue quickly.


Thank you for choosing Faisal Mobiles & Spare Parts. We are here to provide you with quality products and excellent service!